Delete your data

You can delete your Lyveira account and everything in it, at any time, for any reason. There are two ways to start.

In the app

Open Profile → Settings → Privacy Settings → Delete all my data. You will be asked to confirm, and the deletion runs immediately across all of our systems. It cannot be undone, so export first if you might want your journal later.

By email, without the app

If you have uninstalled Lyveira, changed phone, or simply prefer not to use the app, email support@lyveira.app from your account email address and tell us you want your account deleted. We use that address to confirm the request is yours. If you can no longer send from it, write to us anyway and we will find another way to verify you.

What gets deleted

Deleting your account removes:

• Your account and email address, display name, and password hash.
• Your mood logs, journal entries, and voice-journal transcripts.
• Your safety plan and any crisis-screen records.
• Your AI Coach conversations and everything the coach remembered about you.
• Your habits, streaks, goals, garden, badges, and XP.
• Your financial records and Money & Mood history.
• Your push tokens and habit reminders, so the notifications stop.
• Any reports you sent us about AI responses.

What we keep, and for how long

• A deletion record — kept indefinitely. A one-way hash of your email address, plus your email address and display name held in encrypted form. It is how we can show that an account existed and was deleted, and how we stop the same address being silently re-registered as though nothing had happened. It holds none of your mood logs, journal entries, or coach conversations.
• Server logs — 30 days. These hold request metadata, not your content.
• Crash reports and diagnostics, kept by our diagnostics provider under their own retention schedule — we do not set a shorter period. No journal or coach content is ever included.
• Encrypted database backups — up to 35 days, for point-in-time restore. Backups age out on their own; we do not restore deleted accounts from them.
• Limited purchase records, where tax and accounting law requires us to keep them.

If you only want to delete part of it

You do not have to delete everything. In the app you can delete individual journal entries, mood logs, habits, and coach memories, and keep the rest. Settings → Export My Data downloads a copy of everything we hold about you as a file you can keep or take elsewhere.

Subscriptions are separate

Deleting your data does not cancel a paid subscription, because the store bills you, not us. Cancel it in the App Store or Google Play first — see Support for the steps. Deleting your account while a subscription is still running means you keep paying for an account that no longer exists.

Questions

Email support@lyveira.app. Our Privacy Policy explains what we collect and why.