Last updated: August 28, 2026
Lyveira (“Lyveira”, “we”, “us”) helps you support your everyday mental wellbeing. We care deeply about your privacy. This policy explains what we collect, why, and the choices you have.
When you create an account we collect your email address and a display name. You can also use the app as a guest, with data stored on your device.
Moods, habits, journal entries, goals, safety plans, and similar content you choose to save. Journal entries are encrypted on your device and again on our servers.
Crash reports, performance data, and basic product-interaction events that help us find bugs and improve the app. We minimize linking this to your identity.
We do not collect your contacts, photos, or precise location.
Your mood logs, journal entries, voice-journal transcripts, AI Coach conversations, safety plan, and crisis-screen records are health-related information. We collect them because they are the app — there is no version of Lyveira that supports your everyday wellbeing without holding what you chose to write down.
That information is encrypted in transit and at rest, and journal entries are encrypted on your device and again on our servers. We do not infer or record a diagnosis, and we do not use this information to decide anything about you. We never sell it, and we never share it with advertisers, data brokers, insurers, or employers. Lyveira does not read from Apple Health or Google Health Connect in this release.
We rely on your consent, on our legitimate interest in operating and improving Lyveira, and on performing our agreement with you.
Lyveira’s AI features are optional. They are off until you turn them on, and we ask for your permission in the app before any of your content is sent for AI processing. You can withdraw that permission at any time in Settings → Privacy, which stops all further AI processing while leaving everything you have written in place.
Who receives the data. When an AI feature runs, the content it needs is sent to OpenAI (OpenAI, L.L.C., United States), which generates the response and the search embeddings. That request travels through Cloudflare’s AI Gateway (Cloudflare, Inc., United States), which routes and rate-limits it on our behalf. No other AI provider receives your content.
What is sent. Only what the feature you used needs:
What is never sent. Your email address, name, account identifiers, password, payment details, and precise location are never included in an AI request.
How it is protected. OpenAI and Cloudflare process this data only as our processors, under written agreements that require confidentiality and security protections equivalent to those described in this policy, and that permit processing only on our instructions. Your content is not used to train their models, and it is not retained by them for their own purposes.
Even so, please do not enter information you would not want processed this way. The AI Coach is a wellbeing tool, not a medical or emergency service.
We share information only with service providers who help us run Lyveira, under contract, and each is required to provide the same or equivalent protection for your data as this policy describes:
We do not sell your personal information, and we do not share it for advertising.
We keep your information for as long as your account is active. When you delete your account, we delete or anonymize your personal data, except where we must keep limited records to comply with law.
One record outlives the deletion: a one-way hash of your email address, plus your email address and display name held in encrypted form, kept indefinitely so we can show that an account existed and was deleted and so the same address cannot be silently re-registered as though nothing had happened. It holds none of your content. Deleting your data lists everything we keep and for how long.
At any time you can:
Depending on where you live (for example the EEA/UK under GDPR, or California under the CCPA), you may have additional rights. Contact us to exercise them.
We use encryption in transit (TLS), encryption at rest on our database and storage, field-level encryption of your journal entries and of what the AI Coach remembers about you, on-device encryption of journal content, and access controls. Your AI Coach conversation transcripts are not field-level encrypted — they are protected by that at-rest encryption and by access controls, not by a separate key. No system is perfectly secure, but we work hard to protect your information.
Lyveira is not directed to children under 13 (or the minimum age in your country), and we do not knowingly collect their personal data.
We may update this policy. We will post the new version here and update the date above.
Questions or requests: support@lyveira.app